Self-guided learning
CyberNest
Explore lessons, checklists, and scam practice.
Explore the AppResources
Account settings
and scam checks.
Use these steps and official resources to check an account or verify an unexpected request.
Accounts
Check email recovery and sign-in settings.
Start with the email account you use for password resets. Review recovery contacts, use a unique password, and turn on multi-factor authentication where available.
CISA: Extra sign-in protection (opens in a new tab)Unexpected messages
Verify a request before responding.
Pause if a message urges you to act quickly. Contact the person or organization using a known number or address instead of the details in the message.
FTC: Signs of a scam (opens in a new tab)Family requests
Agree on how to verify an urgent call.
Choose a private verification phrase and a known callback number with your family. Check independently before sending money or personal information, even if a voice sounds familiar.
FTC: Family emergency scams (opens in a new tab)More guidance
Learn on your own or with your group.
Group learning
Education & Workshops
Arrange training around your team’s or community group’s questions.
See Workshop TopicsThe independent resources linked above do not endorse AIA.
Contact AIA
Ask about applying this guidance.
Describe the account, device, or household concern you want to review.